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Privacy Policy

MarstoUK — Privacy Policy

Last updated: 03/03/2026

This Privacy Policy explains how MarstoUK (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website and store (the “Services”).

Business details
MarstoUK
Address: 60 West Park, London, SE9 4SA, United Kingdom
Email: info@marstouk.co.uk
Phone: 07599632868
 

1) What information we collect

Depending on how you use the Services, we may collect:

Information you provide to us

  • Contact details (name, email address, phone number)

  • Billing and delivery address

  • Order details (items purchased, order value, delivery method)

  • Account details (if you create an account)

  • Messages you send us (customer support enquiries)

  • Reviews or other content you submit

Information collected automatically

  • Device and browser information

  • IP address and approximate location

  • Pages viewed and actions taken on the site

  • Cookies and similar technologies (see “Cookies” below)

Payment information Payments are processed by our payment providers. We do not store full card details. We may receive limited payment-related information (such as payment status and partial card details) from the payment provider.

2) How we use your information

We use personal information to:

  • Provide and operate the Services

  • Process orders, payments, delivery, returns, and refunds

  • Communicate with you about your order and customer service requests

  • Prevent fraud, misuse, and security incidents

  • Improve our website, products, and customer experience

  • Comply with legal obligations (e.g., accounting and tax)

Marketing (if you opt in, where required)
If you subscribe to marketing, we may send you updates and offers. You can unsubscribe at any time using the link in our emails or by contacting us.

3) Legal bases (UK GDPR)

Where UK GDPR applies, we process your personal information under one or more of these legal bases:

  • Contract: to fulfil your order and provide the Services

  • Legitimate interests: to run and improve our business, prevent fraud, and secure the Services

  • Legal obligation: to comply with laws (e.g., tax and consumer law)

  • Consent: for certain marketing and cookie activities (where required)

4) Who we share your information with

We may share personal information with trusted third parties only as needed to run our business, such as:

  • Wix (our website hosting and e-commerce platform provider)

  • Payment processors

  • Delivery and logistics providers

  • Customer support and communications tools (e.g., email services)

  • Analytics and advertising partners (only where enabled and, where required, with consent)

We may also share information if required by law, to enforce our terms, or to protect our rights and users.

5) Wix and international transfers

Our store is hosted on Wix. Your information may be processed by Wix and its service providers, which may involve transfers outside the UK. Where required, appropriate safeguards are used to protect your information (for example, contractual protections).

6) Cookies and similar technologies

We use cookies and similar technologies to:

  • Enable core site functions (e.g., cart and checkout)

  • Remember preferences

  • Understand how the site is used (analytics)

  • Support marketing/advertising (if enabled)

You can manage cookies through your browser settings and, where available, through our cookie consent banner/settings. For more detail, see our Cookies Policy [insert link].

7) How long we keep your information

We keep personal information only as long as necessary for the purposes described above, including to:

  • fulfil orders and provide support

  • meet legal, tax, and accounting requirements

  • resolve disputes and enforce agreements

Retention periods vary depending on the type of information and why we need it.

8) Your rights

Depending on your location and applicable law, you may have rights to:

  • access the personal information we hold about you

  • correct inaccurate information

  • request deletion (where applicable)

  • object to or restrict certain processing

  • withdraw consent (where processing is based on consent)

  • request a copy of your information (data portability)

To exercise your rights, contact info@marstouk.co.uk.

9) Security

We take reasonable steps to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10) Children

Our Services are not intended for children under 18, and we do not knowingly collect personal information from children.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was most recently changed.

12) Contact

If you have questions or requests about this Privacy Policy, contact:
Email: info@marstouk.co.uk
Address: 60 West Park, London, SE9 4SA, United Kingdom

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